Frequently Asked Questions
Everything you need to know about your DÔEN order and our timeless collection.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 2-3 business days, and international shipping is available to select countries with duties calculated at checkout.
How can I return an item?
We accept returns for unworn, unwashed items with original tags attached within 30 days of the delivery date. Please visit our returns portal to generate a prepaid shipping label.
Where are your garments manufactured?
We take pride in our ethical production practices, partnering with family-owned factories in India, Peru, and beyond that prioritize craftsmanship and fair labor standards.
How do I care for my DÔEN pieces?
To preserve the longevity of our delicate fabrics, we recommend hand washing in cold water or professional dry cleaning. Specific care instructions can be found on the internal label of each garment.
Can I change or cancel my order after it's placed?
Once an order is placed, we are unable to make modifications or cancellations as our warehouse begins processing immediately to ensure timely delivery.
Do you offer price adjustments?
We do not offer price adjustments on previous purchases if an item goes on sale or is part of a temporary promotion.